Ordering

How can I place my order?

To place your online order:

1. Click on the person icon in the upper right corner.
2. Enter your personal access codes (E-mail and password)
3. Now you are in, you can choose the products you need.
4. Choose the product and color you need, and then you can choose the quantity per size.
5. Click  Add to Cart
6. The articles will be added to the cart and you will be able to click in BUY to continue the next step of your order.
7. Check your delivery and invoice address. In case you need any modification, please write the correct delivery address in the “Comments” box.
8. Select your payment method and click at Finish order
9. In last step you will have another possibility to write comments you consider and you will have to accept General Conditions before clicking at SEND ORDER
10. Your order will have been sent successfully. You will receive a confirmation email with the placed order.

How can I get free transport?

Free transport cost depends on the order placed, warehouse for the preparation and the destination of the goods. Check with your sales person about the freight charges for the delivery address of your order.

Change an order

Can I change my order?

Because of our fast order processing, it is usually not possible to change or cancel an order after confirming it through the webshop. Please check with our customer service: info@eurowear.si

Payments

What payment methods are accepted?

Eurowear brand accepts the following payment methods:

• PayPal
• Visa
• Mastercard
• Apple pay
• Google Play
• Cash on delivery (only certain countries)

Where is may refund?

The purchase reimbursement will be returned within 14 working days from the day the request or cancellation of the order is being processed.

Delivery

Do you ship abroad? / Where you can ship?

We ship worldwide. Please consult with sales team on our info mail : info@eurowear.si we will happy to help you.

How much do I have to pay for the shipment?

Once you place your order online you can see the shipping cost. If not, consult your sales person. You will receive the proforma invoice with the cost of transport adapted to your order.

Can you send my order to a different address than the one I have registered in my client account?

Of course, we can send your order to the addresses that you indicate us. When placing your order, in the 'Comments' section before finishing your order, you can write the address where you want to send.

When will I receive my order?

It will depend on the destination address. Generally, all orders shipped to Europe are delivered within 3-5 following business days from your order by our webshop. In case of a larger volume of orders, your package will be delivered within 10 business days.

Which delivery service do you use?

• Local post
• GLS
• DPD

Where is my order?

After your order is fulfilled, you will receive a fulfilment confirmation email with the tracking number.

Stock

How can I check the stock availability in an article?

In order to check the availability of an article for B2B, look for the article in the webshop and select the color you need. You will find a chart with different columns and data. In this chart you will see the 'Current Stock' and also the 'Next Entry' date of that item in our warehouse.

Customer service

How do I communicate with customer service?

To contact the person in charge of your client account, you can call us at the phone (+386) 1 200 26 50, or send us an email directly to the contact details that you will find in the lower left corner of our web shop. On the other hand, you can click on 'Send us an email' on the bottom menu of the page.

Returns

How can I return products?

In case you want to return items contact our customer service and follow the instructions. In general:

1. Check if items are in original condition, with all the hangtags attached.
2. Pack the goods you want to return in the package.
3. You must attach a copy of the invoice.
4. Send the goods to the following address: Euroton d.o.o. Cesta v mestni log 90, 1000, Ljubljana, Slovenia.
5. It is better to use the delivery company that tracks the shipments, as we are not responsible for lost shipments.
6. We will check the items and return money to your bank account within 14 business days

Reclamations

How can I return faulty  products?

In case of faulty items contact our customer service and follow the instructions. In case we approve reclamation:

1. Pack the goods you want to return in the package.
2. You must attach a copy of the invoice.
3. Send the goods to the following address: Euroton d.o.o. Cesta v mestni log 90, 1000, Ljubljana, Slovenia.
4. It is better to use the delivery company that tracks the shipments, as we are not responsible for lost shipments.
5. We will check the items and return money to your bank account within 14 business days